Support should feel like part of the product, not an afterthought.
A new hardware brand has to reduce fear after checkout. The buyer should understand who helps, how issues are handled, and what kind of onboarding exists before a problem appears.
Onboarding
The customer portal and onboarding guidance are part of delivery, not an upsell added later.
Operational help
Configuration, preload, shipping, and first-run questions should have a clear human route to resolution.
Warranty path
Support should connect directly to statutory protection, not disappear behind a generic ticket wall.
How to reach us
selbsai is positioned as a controlled, premium system. That means response quality matters as much as the machine itself.
- Customer support: support@selbsai.com
- Order questions: orders@selbsai.com
- Support window: Mon–Fri, 09:00–18:00 CET
- Use the customer portal for order status, uploads, and shipping updates
support@selbsai.com